Bitguruz Casino Privacy Policy

Information We Collect

When you set up an account, we collect personal details such as your name, email address, phone number, date of birth, and home address. We also record payment information, your transaction history, and details of your gameplay to handle your requests and keep our records up to date.

We automatically gather technical information such as your IP address, browser type, device details, and how you use the website. This allows us to enhance our services and identify potential security concerns.

How We Use Your Information

We use your personal data to confirm your identity, handle transactions, and offer customer support. Your information also assists us in meeting regulatory obligations and helping to prevent fraud or money laundering.

We may provide you with account updates, offers, and service announcements. You can opt out of marketing communications at any time via your account settings or email preferences.

Your gameplay data enables us to enhance our platform and tailor your experience. By analysing how you play, we can suggest games and features that match your interests.

Data Security

Your information is safeguarded with industry-standard encryption protocols, such as TLS 1.2 or above. All sensitive data is encrypted both when transmitted and while stored.

Our systems are regularly checked and updated for security. Access to personal information is limited to authorised staff only, all of whom are required to maintain confidentiality.

We keep a close eye on our platform at all times to spot any suspicious activity or unauthorised access attempts. Should we identify a security breach, we will inform affected users without delay.

Data Sharing

We do not sell or rent your personal information to third parties. We only share data when it is necessary to deliver our services or to meet legal requirements.

We partner with reputable payment providers to ensure transactions are processed securely. These companies receive only the information necessary to carry out their services.

Government authorities may request user data as part of legal investigations. We respond to valid legal requests while safeguarding your rights as much as possible.

Your Rights

You can access, update, or remove your personal information at any time. If you wish to do so, please contact our support team.

You can request a copy of all the data we hold about you. We will supply this information in an accessible format within 30 days.

You may object to certain data processing activities or request that we limit how your information is used. We will respect these requests unless there are valid reasons to continue processing.

If you decide to close your account, your personal data will be deleted once any outstanding transactions have been completed and all required retention periods have been observed.

Cookies and Tracking

We use cookies to remember your preferences, keep your session active, and analyse how the website performs. Essential cookies are required for the site to work correctly.

Analytics cookies help us gain insight into how visitors interact with our platform. We use this information to enhance navigation and improve features.

You can adjust your cookie preferences via your browser settings. Please be aware that turning off some cookies may impact how the site works.

Third-Party Services

We use third-party analytics and marketing tools to enhance our services. These providers follow their own privacy policies.

Our website may include links to external sites. We are not responsible for the privacy practices of these third-party websites.

Data Retention

We retain your personal information for as long as your account is active. Once your account is closed, we hold certain records in line with legal and regulatory requirements.

Transaction records are held for seven years in line with anti-money laundering guidelines. Gaming history is retained as required by licensing standards.

International Transfers

Your data may be transferred to servers based outside your country of residence. We have suitable measures in place to help safeguard your information during these transfers.

We adhere to relevant data protection laws, no matter where your information is handled.

Children's Privacy

Our services are intended for those aged 18 and over. We do not knowingly collect personal information from anyone under the age of 18.

If we become aware that a person under the age of 18 has submitted personal details, we will promptly remove this information and close the account.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or any relevant requirements. If there are significant updates, we will let you know by email or through an announcement on our website.

The date of the most recent update is shown at the top of this policy. We recommend checking it from time to time to stay up to date with how we look after your information.